Smart Quality Services Ltd is a specialist ISO consultancy which has recently expanded from Bristol into Bournemouth with offices at THIS Workspace in the iconic Echo building in the centre of town.
Focusing primarily on working with the SME sector, the company provides a simple and cost-effective route to helping businesses across all sectors to gain ISO certification to a range of ISO standards including ISO 9001 (Quality); ISO 14001 (Environmental); ISO 45001 (Health and Safety) and ISO 27001 (Data Security).
“Sadly, many SMEs don’t understand the true value that ISO standards can bring to their business. Then there are those who are put off by their perception that they’ll have to dispense with all their existing systems and processes and start afresh building new procedures which will stifle their business through “bureaucratic paperwork”. Worse still, there are companies who believe all they need to do is “to buy the badge”.
So, a lot of the initial engagement we do is around the educational piece”, explained Sara Duff, Director at Smart Quality.
Raising awareness of what standards are all about, the benefits they can bring to an SME and what is entailed in developing and maintaining an ISO compliant management system to enable a business to attain and retain ISO certification, is therefore a key element in the customised service which Smart Quality delivers.
The natural typical starting point for a business is getting certified to ISO 9001. This is the most widely recognised international standard for a Quality Management System with over 1m businesses in over 180 countries holding this certification. Organisations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.
ISO 9001 aims to provide a practical and workable Quality Management System framework for driving continuous improvement through a business to enable a company to improve efficiency, increase customer satisfaction and drive increased revenues and profitability.
Smart Quality Services works with SMEs to implement an ISO compliant management system which is bespoke to the business and then gets the company ready for external certification. Going forward it can also provide the internal auditing and other ISO maintenance activity if the business does not want to undertake this in-house.
Additionally, beyond its consultancy services, Smart Quality and through its other brand, Smart Manufacture, provides a range of cloud-based software in the areas of compliance management, CRM and ERP which helps companies streamline and automate their processes to drive improved operational efficiencies.
Summing up on the first 2 months of being in Dorset, Sara explained, “We moved to the area to be closer to our 2 older daughters who both had their first babies last year so it’s great being able to see my 2 little baby grand-daughters and be by the sea, which has always been on my wish list since being a child. From a business perspective, we have had a very warm welcome from the Dorset Business community and are now developing some good local relationships