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Passenger & Ticketer join forces to provide bus tracking to keep the country moving


10 Apr 2020 | Local News

In a UK-wide collaboration, transport technology companies Passenger and Ticketer are working together to ensure that UK bus operators are able to deliver the most accurate information possible for their passengers during times of extreme change and uncertainty.

Ticketer reports that buses are still transporting 11% of their usual traveller numbers – including key workers, key worker’s children and those who require public transport to travel to shops and medical appointments.

To help bus users over the coming weeks, Ticketer, the UK’s leading smart ticketing systems supplier and Bournemouth’s Passenger, the UK’s top-rated public transport app provider will roll out Passenger’s Live Buses capability to all it’s operator customers. Live vehicle tracking on Passenger apps and websites will show travellers exactly where buses are on interactive maps, as operators continue to adjust timetables around key worker needs.

After seeing the challenges operators face keeping frequently changing timetable information up-to-date, the teams at Passenger and Ticketer wanted to help. By offering Live Buses to operators, they hope to help keep the country moving at this difficult time. Passenger CEO Tom Quay explains “Scheduler teams are under huge pressure to make complex timetable adjustments and get the data published into every IT system that needs it. Given the unprecedented number of changes taking place, operators simply cannot update their realtime systems quickly enough. It is imperative that travellers can rely on getting the most accurate information possible. Showing the physical location of a bus in apps and websites is the best way to provide confidence that the bus is on its way, for anyone who has to travel”.

Ticketer will help automate the process by enabling vehicle monitoring (SIRI-VM) feeds for operators who would otherwise use a combination of timetable data and bus stop monitoring to update their feeds. “We are delighted to work with our industry colleagues at Passenger to make this happen. Now, more than ever, it’s important for key industry alliances to form, to work together to put the needs of our operators first. Allowing operators to show bus locations on their apps will help key workers and those making essential journeys during these difficult times” said John Clarfelt, CEO at Ticketer.

Secretary of State for Transport, Grant Shapps MP wrote to the Association of Local Bus Managers (ALBUM) on March 25th, explaining that the government understood the importance of bus services to communities, key workers and people taking essential journeys. Rt Hon Shapps wrote “I cannot stress enough the importance of first class communication to passengers and local authorities, so that those for whom travel remains essential are absolutely clear about what buses will be running where and when”.